Frequently Asked Questions
Please see below for answers to common questions from customers.
Orders & Shipping
How much does shipping cost?
How much does shipping cost?
Shipping rates are calculated at checkout based on your order and shipping destination.
Do you offer free shipping?
Do you offer free shipping?
Shipping promotions may be offered throughout the year. Check the announcement bar at the top of our website for current offers.
Do you ship internationally?
Do you ship internationally?
At this time, shipping availability may vary by destination. If you have questions about shipping outside the United States, please contact us before placing your order.
How quickly will my order ship?
How quickly will my order ship?
Orders are shipped the same business day or the next business day (Monday–Friday) after your order is placed. You'll receive an email confirmation with tracking information once your order has shipped.
How long does delivery take?
How long does delivery take?
Most orders arrive within 7 business days after shipping within the continental United States. Orders shipped outside the continental U.S. may take up to 21 days for delivery.
Can I track my order?
Can I track my order?
Yes. Once your order has shipped, you'll receive a confirmation email with tracking information.
What shipping carriers do you use?
What shipping carriers do you use?
Orders are shipped via FedEx Ground/Home Delivery or USPS Priority Mail unless otherwise requested.
Are there any shipping restrictions?
Are there any shipping restrictions?
UGG footwear purchases are limited to six pairs per customer within a three-day period unless preapproved. Additionally, all purchases over $100 must be shipped to the billing address associated with the credit card used for payment.
I've placed an order. Can I make changes?
I've placed an order. Can I make changes?
If your order has not shipped yet, contact us as soon as possible. We'll do our best to accommodate changes, but we cannot guarantee modifications once processing begins.
Returns & Exchanges
What is your return policy?
What is your return policy?
Returns must be made within 30 days of the original purchase date. Items must be returned in their original, unworn condition with all tags attached.
How do I start a return?
How do I start a return?
Returns should be shipped prepaid to:
Martin's
914 N Hervey St
Hope, AR 71801
Please include the completed return form with your package.
When will I receive my refund?
When will I receive my refund?
Refunds, less original shipping charges, are issued as soon as your return is received and processed.
Do you offer exchanges?
Do you offer exchanges?
Yes. First-time exchanges ship at no additional shipping charge once we receive your return. We recommend emailing sales@shopmartins.com to confirm availability, and we'll gladly hold your exchange item for you.
Are there any items that cannot be returned?
Are there any items that cannot be returned?
Yes. Gourmet food items and intimate apparel are not eligible for return.
Are special orders returnable?
Are special orders returnable?
Special orders may be returned but are subject to a 25% restocking fee.
What if I receive a damaged or incorrect item?
What if I receive a damaged or incorrect item?
Please contact us right away if your order arrives damaged or if you received the wrong item. Our team will work quickly to make it right.
General
Do you have a physical store?
Do you have a physical store?
Yes! Martin's is located in Hope, Arkansas. We'd love to help you find exactly what you're looking for, whether you shop in-store or online.
Do you carry the same inventory online and in-store?
Do you carry the same inventory online and in-store?
While many items are available both online and in-store, inventory can vary. If you're looking for a specific item, feel free to contact us before making the trip.
Do you offer gift cards?
Do you offer gift cards?
Yes! Gift cards are available and make a great gift for birthdays, holidays, graduations, and special occasions.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards and other payment methods available at checkout.
